E-bike service · Franklin, MA

E-bike service, with a clear plan.

Mechanical repairs and supported electrical troubleshooting at Bicycles Plus. The brand, model, and type of repair determine what we can take on.

Call About Your E-Bike Check battery requirements

Supported model bought elsewhere? You’re welcome here.

See shop hours below

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Orange Cannondale Adventure Neo e-bike from the Bicycles Plus photo collection — Call with your brand, model, and system to confirm support.

Brands, models & systems

What we can service depends on the bike.

Support is based on the brands and models Bicycles Plus sells and supports, and the system fitted to your bike. Call with the details so the shop can confirm eligibility.

In our supported lineup

Comprehensive service for supported e-bikes.

Comprehensive mechanical service is available.
Supported electrical troubleshooting is available.
The bike does not have to have been purchased at Bicycles Plus.
Your battery may remain installed at drop-off.

Same eligibility, wherever you bought it.

A supported brand/model purchased elsewhere can receive the same supported service as one purchased here.

Outside our carried lineup

Practical mechanical help, with limits.

Tube and tire service is broadly available.
Routine compatible mechanical repairs may be performed.
Call before bringing the bike in for more complex mechanical work.
Electrical troubleshooting is unavailable.

Battery removal is required before arrival.

The battery must be removable, and you must remove it before coming to the shop. Bikes with non-removable batteries cannot be accepted.

Before drop-off

Check the battery rule for your bike.

Battery requirements depend on whether the bike is in the shop’s supported lineup. Call if you’re unsure which policy applies.

Supported e-bike brand and model: The battery may remain installed at drop-off, including on a supported model purchased elsewhere.
Unsupported conventional e-bike: The battery must be removable. You, the customer, must remove it before arriving. Bikes with non-removable batteries cannot be accepted.
E-moto outside the supported shop lineup: The same removable-battery and customer-removal rules apply. Remove the battery before arriving; a bike with a non-removable battery cannot be accepted.

Talaria-style e-moto on service equipment inside Bicycles Plus — E-moto mechanical work in the Bicycles Plus shop.

Talaria, Frigo & similar e-motos

Mechanical service, evaluated by repair.

Call first so we can discuss the bike and confirm the work is a fit.

Tube and tire replacements
Brake installations and brake service
Other mechanical repairs evaluated case by case

No electrical diagnostics or electrical repairs.

E-moto electrical systems, motors, batteries, controllers, displays, wiring, chargers, firmware, and error-code diagnosis are outside our service scope.

For e-motos outside the supported shop lineup, the battery must be removable and the customer must remove it before arrival. Bikes with non-removable batteries cannot be accepted.

Call Before Bringing an E-Moto

Visit the Franklin shop

Bring the bike. We’ll talk through the next step.

No appointment is needed. Bring bicycles in during business hours. For e-bikes and e-motos, follow the eligibility and battery rules above, and call first for complex mechanical work or questions about support.

Bicycles Plus
391 East Central St
Franklin, MA 02038

Call 508-520-1212 Get Directions

See shop hours below

Shop hours

Questions before you visit? 508-520-1212